Shipping & returns

You are currently viewing our New Zealand site.

For information about where to buy Antipodes in other countries please visit our Where to buy page.

Gifting

We do not include any paperwork, such as packing slips or receipts, with our direct-to-consumer orders. If you're purchasing a gift, rest assured that no pricing or order details will be included in the package.

International bank fees

While all our transactions are processed via Shopify, which handles the currency conversion, some banks apply their own fees for processing international payments.

Unfortunately, these charges are beyond our control, as they are specific to your bank's policies.

We recommend reaching out to your bank directly if you need further clarification or details about their fee structure.

Delivery information

Shipping Cost

Free shipping on all orders over $50.00 NZD


$10.00 NZD standard shipping on orders under $50.00 NZD.

Estimated Delivery

Orders are sent via tracked courier. Estimated delivery time is 1–5 business days (rural deliveries may take an additional 48 hours).

Please note: We ship packages as soon as possible after orders are received, but we cannot guarantee they will arrive within five days.

Delivery

Please double-check that your delivery address and the recipient's name are accurate and complete, especially if you're shipping to a business. Unfortunately, we can’t make changes once your order is placed.

We can’t take responsibility for any orders that go missing due to incorrect information provided by you.

While we aim to deliver your goods on time, we can’t be held liable for any delays.

Delivery to rural areas might take a bit longer.

Once your goods arrive at the provided address, delivery is considered complete. We aren’t responsible for any damage, loss, or theft that occurs after delivery. A signature will be required for all parcels.

Cancellation policy

No cancellations after purchase

Once an order has been placed, it cannot be cancelled. Please ensure your order is correct before making payment. We do not offer change of mind returns or refunds.

Faulty product return policy

Although we hope you love all your items from Antipodes, we have a returns policy in place if in the unlikely event the product purchased from this website is proven to be faulty or damaged.

You must have purchased products from this Antipodes website and have contacted our customer services team within 30 days of purchase.

If you have purchased the faulty product from one of our authorised retail partners, please follow that retailer’s specific return policy.

Once the product is proven to be faulty, we will send a replacement product.

Please follow our Step-By-Step Guide below for faulty product returns

  1. Get in touch - To replace an item, please reach out to our Antipodes Customer Care Team at hello@antipodesnature.com with your name, phone number, order number, name of the product, the batch and expiry date and the reason you believe this product to be faulty.
  2. Take a photo - Should your item arrive damaged, or something has gone wrong, please send photos in the email to our customer care team.
  3. Replacement confirmation - Once the claim has been reviewed and approved by our customer service team, we will send out the replacement product.
  4. Return the product - In some cases, our customer service team will request you return the original faulty product to our Antipodes HQ, for further inspection. Shipping costs are not refundable.

How long does it take to receive a replacement product?

Please allow 10 business days once the request has been approved.

What should I do if I receive the wrong product?

Contact us at hello@antipodesnature.com and we will do our utmost to resolve your query with speed and minimal inconvenience.

Skin reaction enquiries

In the rare case of an allergic reaction, we are happy to accept the product’s return and exchange it for an alternative, more suitable product.

Please provide us with a photo of the reaction, product details (name, batch number and expiry date) and proof of purchase when requesting a return of the product.

If you experience any allergic reaction, please stop use of the product immediately.

Free sachet policy

Complimentary sachets are provided at random and are based on availability. We cannot provide exchanges, credits or refunds if you are not happy with the sachet selection, or do not receive a sachet.